Privacy Policy

Information We Collect

We may collect information about you when:

• You Directly Provide it to Us

  You provide us with information directly when, for instance, you communicate with us via email or complete forms available on the Site.

• Automatically

  We automatically collect information about you when you interact with certain content on the Site.

• From Third Parties

  We may also collect information about you from third parties. For example, we may collect information when you connect a digital asset wallet to the Site or other third party account, as well as third-party sources like X (formerly twitter) or other online account to verify your experience or qualifications.

The categories of information that we may collect include the following:

• Contact Data

  Information like your name, email address, and mailing address.

• Communication Information

  Information included in communications you send to us, as well as in connection with events, publications, or other services we are offering.

• Transaction Data

  Data from or in connection with orders you place on the Site or transactions you enter into via the Services like the sending and receiving blockchain addresses, transaction ID, order amount, and order type.

• Device and Usage Data

  Information like the devices you use to access the Site and other data about any devices associated with your account including the devices’ software and hardware details, browser type and version, IP address, and operating system. We may also use cookies or similar technologies (collectively, “Cookies”) to capture your information. You may limit the use of certain Cookies at any time (see the Your Choices section below for more details).

• Other Information

  Any other information that you choose to provide or that we request.

How We Use Your Information

We use information we may collect from you in connection with what we consider our Everyday Business Activities, which may include using such information to:

• Operate and Provide the Services

  Including, to provide and operate the Services like contacting you about technical notices or security alerts.

• Conduct Research

  Including, to conduct service testing or troubleshooting, as well as to analyze the effectiveness of the Services, review the Services, or improve the Services.

• To Communicate with You

  Including, to communicate with you about offers, promotions, or events, and providing other news and information that we think will be of interest to you, as well as to add you to mailing lists and send you marketing materials.

• Foster Safety and Security

  Including, to detect and prevent against malicious, deceptive, fraudulent, or other illegal activities, exercise our legal rights, and to provide for the safety and security of our users, the Site, and/or the Services.

• Other Expected Purposes

  Including, for other purposes or business operations which are reasonably related and in connection with any purpose expressly described at the time of collection, as well as for any other purpose that is reasonably expected based on the context or in light of a term or provision in any agreement with you.

Sharing Information

In connection with our Everyday Business Activities, we may share information collected from or about you with third parties and in following circumstances.

• With Service Providers

  We may share your information with services providers who perform functions or provide services on our behalf including our business, professional, operational, compliance, and/or technical service providers.

• Comply with Laws and Protect Rights

  We may share your information as we believe to be necessary or appropriate to comply with applicable law and legal processes, as well as to protect our rights and/or our affiliates or users’ privacy, safety, or property.

• With Your Consent or at Your Direction

  We may share your information with third parties when you consent or direct us to do so.

Cookies and Similar Technologies

Some or all of the information described in this Privacy Policy may be collected or shared through Cookies. Our use of Cookies depends on the function that the Cookies serves. The Cookies we use fall under the following general categories:

• Essential

  These Cookies are required to provide the core functionality of the Site, as well as to keep the Site and Services safe.

• Functional

  These Cookies allow us to provide enhanced functions like remembering your settings and preferences.

• Analytics

  These Cookies enable us to analyze the performance and design of the Site and/or Services and detect errors. For example, we may use Posthog to collect and analyze data to provide insights into user behavior. You can learn more about Posthog’s privacy practices by visiting posthog.com/docs/privacy. We may also use Ghost to provide us with metrics that enhance user experience on the Site. To learn more about Ghost, you can visit their privacy policy at ghost.org/privacy.

We may also display content from a third party website or service, which may result in cookies and from third parties being stored on your hard drive or browser. We do not control the storage and use of these cookies by these third parties and you should refer to the privacy policies of the relevant third parties for more information. For example, we may use Intercom as a medium for certain communications on the Site. For more information on Intercom’s privacy practices, please visit www.intercom.com/legal/privacy.

Your Choices

You have certain choices about how to protect and limit the collection, use, and sharing of information about you including:

• Opt-out of Cookies and Tracking Technologies

  You can often adjust your browser setting to remove or reject browser cookies. If you remove or reject cookies, the availability and functionality of the Services may be affected.

• Using Privacy Plug-Ins or Browsers

  You can block websites from setting cookies used for interest-based ads by using a browser with privacy features or installing browser plugins and configuring them to block third party cookies or trackers.

• Opt-Out of Marketing Communications

  You may opt-out of receiving marketing communication from us by following the instruction in those communications. If you opt-out we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Where required by applicable law and depending on your jurisdiction, you may have access to certain rights. For example, the right to obtain confirmation that we maintain certain personal information relating to you, to verify its content, origin, and accuracy, as well as the right to access, review, port, delete, or block or withdraw consent to the processing of certain personal information (without affecting the lawfulness of processing based on consent before its withdrawal).

If you are unable to exercise your rights using the mechanisms in this section, you may email us at privacy@snxdao.io. To protect your privacy and security, we may take steps to verify your identity before complying with your request and we may decline your request if we are unable to verify your identity.

International Transfers

Your information may be transferred to a country other than the country you are located. We comply with laws on the transfer of personal information between countries to help ensure your information is protected, wherever it may be.

How We Protect Your Information

We use reasonable procedural, physical, and electronic safeguards to protect your information from unauthorized access or use including encryption at rest and during transit. Our measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. The safety and security of your information also depends on you, do not share your private cryptographic key with anyone.

Information Storage

We retain your information for as long as necessary to provide the Services, fulfill our legal obligations, enforce our legal agreements, and resolve disputes. The retention periods for your information are determined on a case-by-case basis depending on the nature of information, why it was collected, and the applicable legal reason for the retention. We may also keep your information when necessary to protect the safety and security of the Services.

Age Restrictions

The Site and Services are not directed to persons under the age of 18, nor do not knowingly collect or solicit information from persons under the age of 18. If you are under the age of 18, please do not provide any personal information through the Site or Services. If we suspect a user of being younger than 18 years of age, we will take steps to delete the individual’s information as soon as possible and require the individual to close his or her account.

Changes to this Privacy Policy

We are always improving the Site and Services and create new features regularly. These updates sometimes require us to collect new information or use what we already have differently. We will notify you of any changes we make by revising the date at the top of this page. After we post any changes, your continued use of the Services is subject to the updated Privacy Policy.

Third Party Links and Features

The Services may contain links, banners, and/or widgets to third party sites, applications, or services. We may also incorporate third party software (including open source software) in the Services. These links and features are provided for your reference and convenience only and do not imply any endorsement of information provided through these third party links and features, nor any association with their operators. We are not responsible for the practices of such third parties. Any information you provide to third parties on their sites or services is covered under their privacy and data collection practices and not covered by this Privacy Policy.

Contact Us

If you have any questions, please email us at privacy@snxdao.io.